These Terms of Use for Buyers (the “Buyers’ Terms”) govern your access to and use of the REOS marketplace and related services as a Buyer. REOS operates an online platform that connects US-based buyers with Israeli properties and real estate-related professional services, and facilitates discovery, communications, document sharing, and optional e-sign tools used by counterparties; REOS is a neutral platform provider, is not a party to contracts between buyers and suppliers or sellers, and does not provide legal, brokerage, appraisal, lending, escrow, or insurance services. By clicking to accept, creating an account, or using any Buyer-facing feature of the platform, you agree to these Buyers’ Terms.
1. Definitions
- Buyer means any person or entity that seeks to purchase Israeli real estate or real estate-related services via the Platform.
- Data Protection Laws means all applicable privacy and data-protection laws, including the Israeli Protection of Privacy Law and Data Security Regulations, US state consumer privacy laws, and where applicable the EU/UK GDPR and associated transfer rules.
- Platform means the REOS website, applications, and services, including discovery and matching tools, chat and collaboration, document repository, optional e-signature functionality, and integrations.
- Real Estate Purchase Contracts means the agreements formed directly between the Seller and Buyer for the purchase of real estate in Israel.
- REOS Materials means the Platform, documentation, and all intellectual property and confidential information of REOS and its licensors.
- Seller means any person or entity that sells or markets real estate properties and associated listings via or through the Platform.
- Services means the professional services that a Supplier offers and provides to a Buyer.
- Service Contracts means the agreements formed directly between Suppliers and Buyers for the provision of Services.
- Supplier means any licensed professional or service provider using the Platform to offer services to Buyers, including lawyers, real estate brokers, appraisers, mortgage advisors, insurance advisors, and contractors.
- Third-Party Processors means external providers integrated with or linked from the Platform, including payment processors and e-signature vendors.
2. Relationship; Platform Role; No Regulated Services by REOS
Marketplace Intermediary. REOS provides an online marketplace and collaboration tools to enable discovery, messaging, and contracting between Buyers, Suppliers, and Sellers; REOS does not supervise or control Suppliers or Sellers, is not a party to Service Contracts or property purchase agreements, and does not guarantee outcomes of any service or transaction.
No Legal, Brokerage, Appraisal, Lending, Escrow, or Insurance by REOS. REOS is not a law firm, real estate broker, appraiser, mortgage lender, escrow agent, insurer, or fiduciary; nothing on the Platform constitutes legal, brokerage, appraisal, lending, escrow, insurance, or tax advice.
No Money Transmission by REOS; Offsite Payments. Payments between Buyers and Suppliers or Sellers occur off-Platform via Third-Party Processors; processing is subject to the processor’s terms and privacy policy, and REOS does not receive, hold, or transmit funds, nor is REOS responsible for chargebacks, reversals, or payment disputes.
No Sale By REOS. REOS is not a Seller.
3. Accounts; Eligibility; Onboarding
Registration and Accuracy. To access certain features, you must register and provide accurate, current, and complete information, maintain account security, and promptly update changes; you are responsible for activity under your account.
Identity and Location Verification. REOS may require identity, location, licensing, and sanctions checks to protect marketplace integrity and comply with applicable laws.
Use of Third-Party Services.When you connect to Third-Party Processors or services, you are also subject to their terms and privacy policies in addition to these Buyers’ Terms.
4. Platform Use; Communications; E-Signatures
Communications and Repository.The Platform offers messaging, file sharing, and collaboration; REOS may monitor and retain Platform-based communications for trust and safety, support, and compliance, and may capture associated metadata in accordance with applicable law and REOS’s privacy disclosures.
Consent to Monitoring and Recording. Where chat, voice, or video interactions occur via the Platform, REOS may display consent prompts and indicators and will record or log such interactions only as disclosed; by using these features, you consent to such monitoring and recording to the extent permitted by law.
E-Signatures and Electronic Records. The Platform may offer optional e-signature functionality via Third-Party Processors; by proceeding in signature flows, you agree to transact electronically and to receive, access, and retain electronic records consistent with applicable US and Israeli electronic signature laws and any processor-specific disclosures.
Document Retention. You are responsible for downloading and retaining copies of electronically signed documents for your records; REOS does not guarantee indefinite storage of any document or communication in your repository.
5. Service Contracts; Payments; Refunds; Taxes
Direct Contracting. You and Sellers contract directly for sale and purchase of real estate properties; REOS is not a party to Real Estate Purchase Contracts. You and Suppliers contract directly for Services; REOS is not a party to Service Contracts and has no obligations or liabilities arising from them.
Payment Processing.You will be redirected off-Platform to a Third-Party Processor to make payments; payment methods, disbursement timing, currency conversion, and fees are governed by the processor’s terms, which may change without notice to REOS.
Refunds, Chargebacks, and Reversals. Refunds, credits, chargebacks, and reversals are handled under your Service Contract or purchase agreement and processor rules; REOS has no obligation to reimburse or resolve such disputes.
Taxes. You are responsible for any taxes, VAT, withholding, and filings arising from your real estate transactions and Service Contracts.
6. Acceptable Use; Non-Circumvention
Acceptable Use. You agree not to misuse the Platform, including by scraping, reverse engineering, introducing malware, spamming, violating intellectual-property or privacy rights, posting deceptive or unlawful content, or attempting to access the Services via unauthorized means.
Non-Circumvention. If you first identify or interact with a Supplier or Seller via the Platform, you agree to communicate and transact for related services through the Platform or REOS-authorized channels for twelve (12) months from first contact, unless REOS approves an off-Platform conversion subject to a conversion fee or a documented prior relationship applies.
7. Privacy; Cookies; Data Roles; Cross-Border Transfers
Privacy and Cookies.Your use of the Platform is subject to REOS’s Privacy Policy and Cookie Policy, which describe data categories, uses, disclosures, retention, rights, and cookie preferences and are incorporated by reference.
Roles. REOS acts as an independent controller of personal data for account, Platform operations, safety, analytics, and marketing, and may act as a processor for certain Supplier-instructed processing within Platform tools; Suppliers and Sellers are independent controllers of data they collect and process for their activities.
Communications Data.REOS may collect and retain messages and communications data sent through the Services, including content where permitted, timestamps, and engagement telemetry, for support, trust and safety, and service improvement, as detailed in REOS’s privacy disclosures.
Cross-Border Data Transfers. Personal data may be processed in Israel, the United States, and other jurisdictions; REOS uses appropriate transfer mechanisms such as standard contractual clauses and relies on adequacy decisions where available.
Targeted Advertising and Choices. If REOS uses cookies or similar technologies for analytics or targeted advertising, REOS will provide disclosures and controls, including opt-out mechanisms and signal recognition to the extent required by law.
8. Listings; Information; Third-Party Content
Property Listings and Accuracy. Property listings, Supplier Services offerings and profiles are provided by third parties or provided from external sources; information is not guaranteed, and should be independently verified by Buyers.
Third-Party Links and Tools.The Platform may link to or integrate third-party sites or tools; REOS is not responsible for their content, policies, or practices, and your use is at your own risk under those providers’ terms and policies.
9. Disclaimers; Indemnity; Liability Limits
General Disclaimer.THE PLATFORM AND REOS MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND; TO THE MAXIMUM EXTENT PERMITTED BY LAW, REOS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT, AND DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THE ACCURACY OF ANY LISTINGS, SUPPLIER OR SELLER CONTENT, OR AI OUTPUTS.
Buyer’s Sole Risk and Responsibility. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU ACKNOWLEDGE AND AGREE THAT ALL LIABILITIES AND RISKS RELATED TO ANY ACTUAL REAL ESTATE TRANSACTION BETWEEN A SELLER AND YOU, INCLUDING WITHOUT LIMITATION THE CONDITION OF THE PROPERTY, TITLE, ZONING, PERMITS, TAXES, FEES, FINANCING, DISCLOSURES, OCCUPANCY, ENVIRONMENTAL OR CLIMATE RISKS, AND ANY OTHER TRANSACTIONAL MATTERS, ARE BORNE SOLELY BY YOU AT YOUR OWN RISK.
Independent Investigation and Professional Advice. YOU ARE ENCOURAGED AND REQUIRED TO CONDUCT YOUR OWN DUE DILIGENCE AND INDEPENDENTLY VERIFY ALL INFORMATION MATERIAL TO ANY PROPERTY OR TRANSACTION, AND YOU SHOULD SEEK INDEPENDENT ADVICE—INCLUDING LEGAL ADVICE FROM A LICENSED ATTORNEY AND, AS APPROPRIATE, ADVICE FROM LICENSED BROKERS, APPRAISERS, ENGINEERS, INSPECTORS, INSURANCE ADVISORS, AND MORTGAGE ADVISORS—BEFORE MAKING ANY DECISION.
Buyer Due Diligence Obligation. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING ANY PROPERTY, LISTING, TRANSACTION, OR SELLER, AND FOR VERIFYING THE ACCURACY, COMPLETENESS, CONDITION, AND SUITABILITY OF ANY PROPERTY AND RELATED INFORMATION PRIOR TO ENTERING INTO ANY AGREEMENT OR CLOSING ANY TRANSACTION.
No Liability of REOS for Transactions or Listings. CONSISTENT WITH SECTION 2 (PLATFORM ROLE), REOS IS NOT A PARTY TO ANY PURCHASE, SALE, OR LEASE TRANSACTION, DOES NOT REPRESENT BUYERS OR SELLERS, DOES NOT VERIFY LISTING CONTENT, AND HAS NO LIABILITY WHATSOEVER IN CONNECTION WITH ANY TRANSACTION, PROPERTY, LISTING, SELLER, COUNTERPARTY CONDUCT, OR ANY RELATED MATTER; ALL CONTENT AND TOOLS ARE PROVIDED “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.”
No Warranties; Verification Required. INFORMATION IS NOT GUARANTEED; YOU MUST INDEPENDENTLY VERIFY THE ACCURACY OF ALL INFORMATION AND SHOULD NOT RELY ON LISTINGS, DESCRIPTIONS, PHOTOS, MAPS, SCORES, OR OTHER CONTENT WITHOUT YOUR OWN CONFIRMATION.
No Endorsement or Party Status. BY VIEWING, USING, OR ACCESSING ANY TOOLS, FORMS, OR AGREEMENTS AVAILABLE THROUGH THE PLATFORM OR LINKED THIRD-PARTY SERVICES, YOU ACKNOWLEDGE THAT REOS IS NOT A PARTY TO ANY TRANSACTION CONTEMPLATED BY SUCH MATERIALS AND MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THEIR SUFFICIENCY, LEGAL EFFECT, OR ENFORCEABILITY.
Your Indemnity.You will defend, indemnify, and hold harmless REOS and its affiliates, officers, directors, employees, and agents from and against claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from your breach of these Buyers’ Terms, misuse of the Platform, disputes with Suppliers or Sellers, or your violation of law or third-party rights.
Exclusion of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR ANY LOSS OF PROFITS, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
Aggregate Cap.TO THE MAXIMUM EXTENT PERMITTED BY LAW, REOS’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE BUYERS’ TERMS (WHETHER IN CONTRACT, TORT, OR OTHERWISE) IS LIMITED TO US $1,000; THIS LIMITATION IS AN ESSENTIAL BASIS OF THE BARGAIN UNDER THESE TERMS.
10. AI and Experimental Features
AI-Assisted Tools. The Platform may include AI-assisted features that provide suggestions or informational outputs; such features may produce incomplete or inaccurate outputs and are not a substitute for licensed professional judgment or independent verification.
No Reliance; Human Review. You agree not to rely on AI outputs for legal, brokerage, appraisal, lending, insurance, or other regulated determinations and to obtain appropriate professional advice from licensed Suppliers before acting.
Beta/POC Features. Certain features may be offered as beta, preview, or proof-of-concept; such features are provided AS-IS, may be modified or withdrawn at any time, and are excluded from any uptime or performance commitments.
11. Disputes with Suppliers or Sellers; Support; Term; Termination
Counterparty Disputes. Disputes between Buyers and Suppliers or Sellers should be resolved under your Service Contract or Real Estate Purchase Contract and any applicable processor dispute procedures; REOS does not provide escrow or adjudication services.
Term.These Buyers’ Terms commence on the Effective Date and continue until use of the Platform is terminated.
Suspension; Termination.REOS may suspend or restrict your access or de-list activity for violations of these Buyers’ Terms, safety or quality concerns, credible complaints, or regulatory risk, with or without prior notice where immediate action is reasonably necessary. Either party may terminate these Buyers’ Terms upon notice; termination does not affect existing contracts between you and Suppliers or Sellers.
Survival. Provisions that by their nature should survive termination do so, including acceptable use, non-circumvention, privacy, disclaimers, indemnity, liability limitations, and governing law and disputes.
12. Governing Law; Jurisdiction; Venue; Dispute Resolution
Governing Law.These Buyers’ Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
Exclusive Jurisdiction and Venue.The competent courts of Wilmington, Delaware shall have exclusive jurisdiction and venue to adjudicate any dispute arising out of or relating to these Buyers’ Terms, and the parties hereby irrevocably submit to the exclusive jurisdiction of those courts.
Injunctive Relief. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent unauthorized use or disclosure of confidential information or intellectual property.
13. Miscellaneous
Assignment.You may not assign these Buyers’ Terms without REOS’s prior written consent; REOS may assign these Buyers’ Terms, including in connection with a merger, acquisition, or sale of assets.
Notices. Notices must be in writing and are deemed given when sent to the contact email associated with your account or as otherwise specified by a party.
Entire Agreement; Order of Precedence.These Buyers’ Terms, together with policies incorporated by reference, constitute the entire agreement regarding your Buyer use of the Platform and supersede prior understandings on the subject; in case of conflict, a signed order form or addendum prevails over these Buyers’ Terms, which prevails over documents referenced by URL.
Modifications.REOS may update these Buyers’ Terms; material adverse changes will be notified via the Platform or email, and continued use after notice constitutes acceptance.
Severability; Waiver. If any provision is held invalid, it will be modified to the minimum extent necessary to make it enforceable; no waiver is effective unless in writing.
Force Majeure. Neither party is liable for delays or failures due to causes beyond its reasonable control.
This Terms of Use for Buyers reflects the lawyer-approved text (Terms of Use for Buyers.docx). Hebrew translation pending counsel.